Client Policies

Life happens, and sometimes plans need to change. If you need to cancel your appointment, please provide at least 24 hours' notice before your scheduled appointment time.

Appointments canceled with less than 24 hours' notice will be subject to a cancellation fee equal to 50% of the scheduled service cost.

As a courtesy, the cancellation fee paid may be applied toward your next appointment. This gives you the opportunity to put that amount toward your next Hairapy visit.

Providing advance notice allows me to offer your appointment time to another client and helps keep the schedule running smoothly.

Need to move your appointment? No problem! I simply ask that you reschedule at least 24 hours before your scheduled appointment time.

Rescheduling requests made with less than 24 hours' notice will be treated as late cancellations and will be subject to a fee equal to 50% of the scheduled service cost.

As a courtesy, the rescheduling fee paid may be applied toward your next appointment. This allows you to use that amount toward your rescheduled Hairapy visit.

Whenever possible, please make changes as early as you can so we can find another appointment time that works for you.

When an appointment is reserved for you, that time is dedicated to your service.

If you miss your appointment without providing notice, a no-show fee equal to 50% of the scheduled service cost will apply.

I understand that unexpected circumstances can arise. As a courtesy, the no-show fee paid may be applied toward your next appointment.

This allows us to move forward while still recognizing the time that was originally reserved for your service.

For new clients booking a color or perm service, a $40 deposit is required to secure the appointment.

This deposit is not an additional service charge. The full $40 will be applied toward the total cost of your scheduled service.

Deposits help reserve the time needed for these appointments and allow me to prepare for your visit.

Hair extensions are a personalized service, and the right approach depends on your natural hair, desired length, fullness, and overall goals.

Before proceeding with an extension service, we'll begin with a complimentary extension consultation to discuss your options, expectations, maintenance, and investment.

Because every extension service is different, extension deposit amounts vary based on factors such as hair length, quantity, and the specific hair needed for your installation.

Your deposit amount will be discussed and confirmed during your consultation.

Extension deposits are due when your hair order is placed. This allows the necessary hair to be ordered specifically for your appointment.

Extension services involve specialized products, installation, and ongoing maintenance. To ensure we both have a clear understanding of the process, a separate Hair Extension Agreement will be reviewed during your complimentary consultation.

This agreement will outline important details specific to your extension service, including applicable financial terms, hair ordering, installation, maintenance expectations, and other relevant considerations.

You'll have the opportunity to review the agreement and ask questions before moving forward with your extension order.